Refund policy
Right to return
You have the right to return items purchased in the webshop within 14 days. The return period begins on the day your entire order is delivered to you.
Items marked as “Sale” or custom-made products created on request cannot be returned.
To return your items, you must notify me within 14 days of receiving your order. After notifying me, you must send the items back no later than 14 days after. Please send your notification via email to sara.engvild@gmail.com. In your message, clearly state that you wish to return your items.
Please note that the cost of return shipping is the responsibility of the customer.
How to return items
I have made the return process simple for you. Follow these steps:
- Pack your return items in their original packaging or another secure box.
- Fill out the included return form and place it in the box with the items.
- Arrange and pay for the return shipping with a courier of your choice.
Important: Simply refusing to accept delivery without notifying me does not qualify as a valid return.
Return address
Sara Engvild Studio
Hvidegårdsparken 47
2800 Lyngby
Denmark
Condition of items upon return
The item must be returned in the same condition as when you received it. You are responsible for any decrease in the item’s value if it has been handled in a way that goes beyond what is necessary to inspect it.
For example, you may carefully examine a piece of ceramic or artwork to assess its quality, just as you would in a physical store. However, if the item shows signs of use or damage that was not present when delivered, it may be considered used and cannot be returned.
If the item has been handled in ways beyond this, you may only receive a partial refund or no refund at all, depending on its condition.
Refunds
If you cancel your purchase, I will refund what you paid, excluding the cost of return shipping. The refund will be processed without unnecessary delay and no later than 14 days after I receive your cancellation notice.
If you only return part of your order, shipping costs will not be refunded. This also applies if you chose home delivery. Refunds will be made using the same payment method you used for the original purchase unless I agree otherwise.
We may hold the refund until I have received the returned item or proof that you have sent it back.
Right to complain
If you discover a defect in your item, please contact me at sara.engvild@gmail.com. Include your order number and a description of the defect, along with photos if possible. I will evaluate and get back to you and help out with your claim.
Contact and returns
For returns, complaints, or using your right of withdrawal, please send items to:
Sara Engvild Studio
Hvidegårdsparken 47
2800 Lyngby
Denmark
I do not accept packages sent cash on delivery (COD).
For refunds
Please provide your bank details (registration number and account number) if required. This information will only be used to process the refund and is not considered sensitive data.